Vacancy: Passive and Active Partner Governance at Airtel Nigeria

Wednesday, August 12, 2015

Vacancy: Passive and Active Partner Governance at Airtel Nigeria

Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development. The company made history on August 5, 2001 by becoming the first telecoms operator to launch commercial GSM services in Nigeria and has scored a series of many "firsts" in the highly competitive Nigerian telecommunications market including the first to introduce toll-free 24-hour customer care; first to launch service in all the six geo-political zones in the country; first to introduce affordable recharge denominations; first to introduce monthly free SMS and first to introduce monthly airtime bonus.

A truly innovative company, Airtel has showed resilience, charting new paths in meeting the demands and needs of its esteemed stakeholders and enhancing distribution as well as providing affordable services to empower more Nigerians.

We are recruiting to fill the position of:

Job Title: Manager: Passive and Active Partner Governance

Location: Lagos

Job Purpose

Responsible for Passive and Active Partner Governance, follow up on major escalated failures until resolution, Control the implementation of all job orders that take place within the network, generate daily reports of failures exceeding defined KPI, and follow through on all customer complaints.

Key Accountabilities
Operations:

Validation/Auditing the processes and procedures across strategic partner operations
Track SLA with strategic and non-Strategic partners to ensure compliance and impose penalty where applicable.
Supervise software roll-out after first node implementation
Audit Network configuration to ensure that all the nodes are running with latest software.
Supervise and conduct acceptance test for all the new nodes to be integrated to the network.
Leading/Guiding the MS team during hardware and software change implementation.
Effective Management of Spare Process within the operations in order to ensure sustained network KPIs.
Supervise all special events projects like improvement drives, festival target optimization (Charismas, EID & New Year etc), Bombed/burnt sites restoration.
Project manages MS transition.
Provide support for all RAN related issue coming from customer and Customer Service Delivery.
Provide technical governance with Managed Services partners.
Follow up on the reported problem.
Ensure that all the services providers strictly follow the SLA and report any deviation.
All network changes/configuration are documented and follow through.
Provide regular update on the state of the network
Sign off of all network outages

Prepare and manage the Annual Operating Plans (AOPs) OPEX (Operating Expenditure) for all the active and passive network systems in Airtel Nigeria (Financial):

Prepare Annual Operating Plan compilation for active requirement for Airtel Nigeria Networks
Prepare annual budget for additional spares base on network dimension

Reporting:

Provide Emergency/Monthly/weekly network reports
Measure KPIs of the Networks and report variance

Supervision:

Monitor Network node availability
Ensure adherence to SLA where necessary to ensure Airtel interest is not jeopardize at all times

Desired Skills and Experience
Educational Qualifications and Functional / Technical Skills:

Bachelor's degree or HND in Engineering or any related applied science field.

Relevant Experience:

At least 5 years Networks Operational experience in GSM environment.
Technical knowledge on Network Elements (Switching Systems, RAN, MPBN and SIGTRAN)
Basic troubleshooting skills on Network Elements.
Experience in different network vendor area, such as Ericsson, Huawei, NSN etc.

Other requirements: