Sterling Bank Plc has successfully deployed an innovative solution to enable customers who had previously enrolled for their Bank Verification Number (BVN) with other banks to upload it on its platform via their mobile phones. With this development, customers, according to a statement from the lender, are now able to seamlessly comply with the regulatory requirement on BVN and save themselves the stress of having to come to the banking hall.
On how the development affects customers, the bank said: “It aims to make the exercise seamless, easy and consistent with the move towards self-service that has become the order of the day. Ultimately, it also enables the bank comply with the CBN’s position within reasonable time.” Customers who had already registered with other banks can now register their BVN by dialling *822*3*BVN#.
For its Sterling Alternative Finance offering (non interest banking) customers, the code to dial is *822*4*BVN#, Sterling Bank said. The bank gave an assurance that it would continuously strive to improve its processes to “ensure the customer experience at every touch point matches our brand promise.” Already, the bank said it had distributed BVN cards produced by NIBSS to all the customers who have registered. Meanwhile, some customers of the bank have continued to commend the Central Bank of Nigeria (CBN) for extending the deadline of the BVN programme by four months until October 31, 2015.
No comments:
Post a Comment